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Privacy Policy

Privacy Statement

Thank you for visiting VisitMyBaltimore.com. VisitMyBaltimore.com respects and protects the privacy of all our customers. Because your privacy and questions are very important to us, we have provided the following notice explaining our online return policy, privacy and information practices to you. If you have a question about our privacy or return policies, please click here to send an email.

Our Returns Policy.

You may return items sold by Baltimore Area Convention & Visitors Association within 15 days of delivery for a full refund. We cannot accept returns of certain items, including:

  • Any item that is returned more than 15 days after delivery.
  • Any item that is not in its original condition or is damaged.

Refunds.

Membership dues will be refunded if membership is canceled within two weeks of our receiving payment.

Notices.

In our discretion, we may provide notices of changes to these policies or other matters by displaying notices or links to notices generally on our site.

Eligibility.

Our goods and services are available only to individuals who can form legally binding contracts under applicable law. Without limiting the foregoing, our goods and services are not available to minors under the age of 18. By visiting this web site and/or making any purchases through this web site, you represent to us that you can form legally binding contracts under applicable law, and that any and all data you have provided, or will provide, to us via this site, such as your name, address and billing information, is complete and accurate.

Why do we collect customer information?

We collect customer information because it is our goal to provide you with the best products, services, promotions, contests and customer service that we could possibly provide, as well as to improve your experience at VisitMyBaltimore.com.

What type of information do we collect?

We collect information when you place an order, register, or participate in any promotion or contest with us. Such information might consist of your name, address and e-mail address.

How do we collect the information and how do we use the information?

VisitMyBaltimore.com uses cookies to collect information about our customers. We use that information to improve our site by examining your site usage and shopping experience. For example, when you register, or participate in any promotion or contest with us. Such information might consist of your name, age, address and e-mail address.

What are cookies?

A "cookie" is a small text file that many web sites store on your computer hard drive when you visit their site. The cookie then stores your preferences and tracks the pages of the sites that you have visited. Alone, cookies do not provide any personally identifiable information about you, unless you choose to provide that information when you register at a site.

How do we use the information?

We may use the information that you provide us to process your orders and requests, to respond to your e-mail and to offer you other products, programs or services that we believe may interest you.

Occasionally, we may send to you a request to help us learn more about you, as well as your product interests. We may then use that information to help us improve our site and improve your shopping experience at VisitMyBaltimore.com.

How do we protect your privacy and what information do we share with third parties?

As a rule, we do not sell any individual information about you and our other customers to any third parties. While we may contract with third parties to assist us in the maintenance and management of our customer information, to communicate with you and to manage our promotions, we do not authorize those third parties to use that information for any other purposes.

When we offer contests and promotions, or when we join other companies to offer contests and promotions, we, along with the other company, may share customer data for those contests and promotions only.

VisitMyBaltimore.com reserves the right to share information with any third parties that we believe will assist us in achieving our goal to provide you and our customers with the best products, programs and services that we could possibly provide. We also may disclose information to third parties without your consent under special circumstances or, where we have reason to believe that the law requires such disclosure.

What about links to other sites and services?

VisitMyBaltimore.com may contain links to other sites that we do not control; those sites have their own policies and procedures regarding privacy. We recommend that you review those policies before entering those sites, as we have no responsibility for any linked sites. We simply provide those links for your convenience.

How Can You Contact Us?

If you have any questions about this Privacy Statement, the practices of VisitMyBaltimore.com, you can contact us by email at webmaster@baltimore.org.